Return Policy
At Out There Oz pty Ltd we are committed to complying with the Australian Consumer
Law (ACL) and ensuring your rights as a consumer are protected. This return policy
applies to all purchases of our limited items, including beanies, gym towels, and
embroidered shirts, made through our online store.
Your Rights Under Australian Consumer Law
Under the ACL, all products come with consumer guarantees that ensure they are:
Of acceptable quality (free from defects, safe, and durable for their intended
purpose).
-Fit for the purpose described or reasonably expected.
-As described in our product listings, including on our website or in promotional
materials.
-If a product you purchase from us does not meet these consumer guarantees, you are
entitled to a remedy, as outlined below.
Returns for Faulty or Non-Compliant Products
If your item is faulty, not fit for its intended purpose, or does not match the description
provided on our website, you may be eligible for a remedy, which may include a refund,
repair, or replacement, depending on the nature of the issue:
- Major Faults: If the product has a major fault (e.g., it is significantly defective,
unsafe, or substantially different from its description), you may choose a refund
or replacement.
-Minor Faults: If the product has a minor fault that can be repaired, we will repair
the item within a reasonable time at no cost to you. If the repair cannot be
completed within a reasonable time, you may be entitled to a refund or
replacement.
To request a remedy, please contact us at [insert contact email or phone number] within
a reasonable time after discovering the issue. For our products (beanies, gym towels,
and embroidered shirts), a reasonable time to report a fault is typically within 30 days of
delivery, as these are durable goods intended for regular use. However, this timeframe
may vary depending on the specific circumstances and the expected lifespan of the
product.
Proof of Purchase
To process a return, you must provide proof of purchase, such as your order
confirmation email, receipt, or bank statement showing the transaction.
Return Process
- Contact us at admin@outthereoz.com to report the issue and request a return.
Please include your order number and a brief description of the problem.
- We will assess your request to determine whether the issue constitutes a major
or minor fault under the ACL.
-If approved, we will provide instructions for returning the item
- You are responsible for taking reasonable care of the product until it is returned.
- For faulty items, we will cover reasonable return shipping costs. If a refund is
issued, it will be processed to your original payment method within [insert
reasonable timeframe, e.g., 7 business days] of receiving the returned item.
Exclusions
You are not entitled to a remedy under the ACL if:
- The product was damaged due to misuse, neglect, or abnormal use.
-You were informed of specific defects (e.g., embroidery imperfections) before
purchase, and the issue relates to those disclosed defects.
-You simply changed your mind or no longer want the item.
Contact Us
For all return-related inquiries, please reach out to us at [insert contact email or phone
number]. We will work with you to resolve any issues in accordance with your rights
under the Australian Consumer Law.
This policy does not exclude or limit your rights under the Australian Consumer Law.
Notes on the Policy
-Timeframe for Returns: The ACL does not specify a fixed timeframe for returns
but requires consumers to report issues within a "reasonable time" based on the
product’s nature. For durable goods like beanies, gym towels, and embroidered
shirts, 30 days is generally considered reasonable for identifying and reporting
faults, though this can vary (e.g., longer for defects that emerge later with normal
use). This policy sets 30 days as a guideline to meet your request to "limit the
days before the return is needed" while remaining compliant with the ACL.
- No Change-of-Mind Returns: As requested, the policy excludes change-of[1]mind returns, which are not required under the ACL. Retailers are not obligated
to offer refunds for change of mind, and this policy reflects that.
- Compliance with ACL: The policy avoids unlawful statements (e.g., “no refunds”
or restrictive conditions on faulty returns) to ensure compliance with ACCC
guidelines. It also clarifies that proof of purchase is required and that consumers
must take reasonable care of items being returned.
-Cooling off Period: The ACL does not mandate a general cooling-off period for
online purchases from Australian businesses, except in specific cases like
unsolicited sales. Since your business does not appear to involve such sales, no
cooling-off period is included.
- Custom Products: Embroidered shirts may be considered custom-made. The
ACL still applies to custom products for major faults (e.g., defective materials or
incorrect embroidery not matching the agreed design), but you are not obligated
to accept returns for issues related to the customer’s design choices. This policy
covers all items broadly to avoid complexity.