Shipping Policy
Last updated: 27 March 2026
1. Business Details
PUKE Apparel is an Australian business.
ABN: 57 682 358 256
Address: Amaroo ACT, Australia
Phone: +61 405 674 534
Email: admin@pukeapparel.com
2. Scope
This Shipping Policy applies to orders placed through the PUKE Apparel website.
PUKE Apparel is based in Australia and may ship to selected destinations within Australia and internationally, depending on carrier availability, shipping restrictions, and operational capacity.
Available shipping destinations and shipping options will be shown on the website or at checkout.
This policy operates alongside any rights or remedies that may apply under the Australian Consumer Law or other applicable consumer laws. Nothing in this policy excludes, restricts, or modifies any rights that cannot lawfully be excluded.
Please note that some product pages, campaign visuals, mockups, and model representations may include AI-assisted design, AI-enhanced imagery, or AI-generated or AI-enhanced model presentations. These visual elements do not affect shipping rights, delivery obligations, or any consumer rights that may apply if goods are faulty, incorrect, or materially misdescribed.
3. Shipping Availability
We aim to make our products available to as many customers as possible, but shipping availability may vary by:
- destination country or region
- carrier coverage
- customs or import restrictions
- product type or parcel size
- operational or security considerations
We may refuse, limit, or cancel orders where shipping is not available or where delivery would involve unreasonable risk, restriction, or cost.
4. Shipping Charges
Shipping charges are calculated at checkout based on factors such as:
- delivery destination
- parcel weight and dimensions
- quantity ordered
- available delivery services
Any applicable shipping charge will be displayed before payment is completed.
Where required by law, the total displayed price will include all unavoidable or pre-selected charges. Duties, taxes, VAT, customs charges, or similar government-imposed import charges are excluded unless expressly collected at checkout.
We do not guarantee fixed shipping prices unless a specific promotion or offer is clearly stated on the website.
5. Order Processing
Orders are generally processed within 2 to 5 business days, unless otherwise stated on the website, at checkout, or during peak periods.
Order processing times are estimates only and may vary due to order volume, product availability, public holidays, carrier disruptions, or other operational factors.
6. Delivery Timeframes
Estimated delivery timeframes may vary depending on the destination, shipping method, customs processing, peak periods, weather events, and carrier delays.
Any delivery timeframes shown on our website or at checkout are estimates only and are not guaranteed.
If we cannot supply an order within the agreed timeframe, or within a reasonable time where no specific timeframe applies, customers may have rights under applicable consumer law.
7. Carriers and Delivery Services
We use third-party carriers to deliver orders.
The carrier used for a particular order may vary depending on destination, parcel size, service availability, and operational requirements.
Use of a third-party carrier does not exclude any rights or remedies that may apply against PUKE Apparel as the seller. If there is a problem with a product or service bought online, the first step is to contact the seller.
8. Tracking and Order Updates
Where tracking is available, we will provide tracking details once your order has been dispatched.
Tracking availability may vary depending on destination and shipping method.
Customers are responsible for monitoring tracking updates and contacting us if there appears to be a significant delivery issue.
9. Incorrect Shipping Details
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect, incomplete, or undeliverable address is supplied, delays, additional shipping charges, return-to-sender charges, or cancellation of the order may occur.
Where a parcel is returned to us due to incorrect address details provided by the customer, any reshipping costs will generally be the customer’s responsibility unless required otherwise by law.
10. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, VAT, brokerage fees, and other destination-country charges may apply.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customers are responsible for checking their local import rules, customs requirements, and any applicable restrictions before placing an order.
International orders may be delayed by customs processing or border inspections, which are outside our control.
11. Damaged, Lost, or Delayed Orders
If your order arrives damaged, is incorrect, or does not arrive within a reasonable time, please contact us as soon as possible at admin@pukeapparel.com.
Please include:
- your order number
- a description of the issue
- clear photos of the item and packaging where relevant
We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, refund, or other suitable remedy.
12. Refused or Unclaimed Shipments
If an order is refused, unclaimed, abandoned, or returned to us due to unpaid import charges, customs issues, or incorrect delivery details provided by the customer, any refund may be reduced by:
- original shipping charges
- return-to-sender charges
- customs charges
- handling costs
- any non-recoverable carrier fees
This does not affect any rights that cannot be excluded by law.
13. PO Boxes and Delivery Restrictions
We may deliver to PO boxes where the selected carrier allows it.
Some delivery services, parcel sizes, or international destinations may not support PO box delivery.
14. Policy Updates
We may update this Shipping Policy from time to time.
Any changes will be published on this page with the updated effective date.
15. Contact Us
For shipping questions, please contact:
Email: admin@pukeapparel.com
Phone: +61 405 674 534
Address: Amaroo ACT, Australia